NYC’s “Click to Cancel” rule is now in effect
As of October 1, 2026, you can file a complaint against businesses that make it hard to cancel subscriptions
In our city, we’re drawing a clear line: if you can sign up with a click, you must be able to cancel with one.
-
Mayor Zohran Mamdani
-
Mayor Zohran Mamdani
Too often, businesses force their customers through confusing, time-consuming hurdles to cancel unwanted subscriptions. This first-in-the-nation municipal rule protects consumers from such subscription traps.
The Department of Consumer and Worker Protection (DCWP) will enforce this rule, which has been finalized and will take effect on October 1, 2026. Businesses that violate the rule would be liable for civil penalties, starting at $525, and may be liable for refunding the consumer.
The “Click to Cancel” rule means:
If you’ve experienced any of the following, submit a complaint:
Download the complaint form:
You can mail the completed form and copies of related documents (receipts, contracts, etc) to:
NYC Department of Consumer and Worker Protection Consumer Services Division 42 Broadway New York, NY 10004
Or, you can fax your complaint and documents to (212) 487-4482.